Browse through our list of frequent asked questions. If you don’t find an answer to your question, then please contact us. We are here for you to answer any question that you might have.
When do you have a tour to Petra?
We have a tour to Petra everyday guranteed, no matter how many people signed up for the tour.
Do you have tours to Petra from Jerusalem?
Yes! We arrange tours to Petra also from Jerusalem.
We arrange two days tour to Jordan from Jerusalem every Sunday and Wednesday.
When do you have a tour to Petra in Russian?
In addition to the English group, we have a Russian group with a Russian speaking guide every Monday, Wednesday and Friday (no extra charge).
If you want a Russian speaking guide on any other day, then it’s extra $100 for a group.
Please mention in your order that you would like a Russian speaking guide.
When do you have a tour to Petra in Spanish?
You can order a Spanish speaking guide everyday for an extra $100 for a group.
Please mention in your order that you would like a Spanish speaking guide.
Can eldery people participate in the tour to Petra?
Yes! We had eldery people in tours to Petra, including people who use walkers.
The tour to Petra involves some walking, but you can hire a donkey drawn carriage that will drive you in the Siq, and the walking tour in Petra is in a moderate pace.
Nevertheless, it’s obviously different for each individual, so it’s up to you. However, we promise to make it easy for you as much as we can to assist you.
How can I obtain a visa to Jordan or Egypt?
In your order form, you need to fill the details of your passports, and we will prepare for you the visa to Jordan/Egypt. Alternatively, you can also email us a copy of your passports.
When I will be charged for the tour?
We ask you for a credit card, in order to gurantee the tour. However, we will charge you on the tour.
In what currency can I pay?
You can pay in Dollar, Euro and in NIS.
Can I pay in cash?
Yes. You can pay in cash. So, we won’t charge your credit card.
Which credit cards do you accept?
We accept payment with Visa and Master Card.
Is there a comission for paying with a credit card?
There is a 5.5% commission for paying by a credit card.
Are there any additional payments for the tours to Jordan?
You will have to pay in the border $65 border taxes in cash.
How much is the border tax to Jordan?
The border tax to Jordan is $65.
$31 for the Israeli side + $14 for the Jordanian side + $20 visa to Jordan.
What is your cancellation policy?
You can cancel your tour 14 days in advance with no cancellation fees. For 7-14 days in advance there is 10% cancellation fee. For 2-7 days in advance there is 50% cancellation fee. We will charge you full price for cancellation less than 48 hours from departure or no-show.
Why are your prices for the tours to Petra so cheap?
We offer the best prices for the tours to Petra, because that we are a tour operator which is located in Eilat, and we transfer you in our own vehicles.
There are a lot of agencies that sell tours to Petra in higher prices, and just send the orders to tour operators like us for a comission.
There are only about other 5 tour operators like us in Eilat that make the tours to Jordan, and we offer the best prices.
If you buy your tour to Petra from another company, there is a high chance that you will be n the same tour like people who bought the tour from us for a cheaper price.
Why does the tour to Petra is so expensive?
The tour to Petra is relatively very expensive, because that just the entrance ticket to Petra cost $130 (included in the price of the tour).
How much cost the entrance ticket to Petra?
The entrance ticket to Petra costs $130 (included in the price of the tour).
Where is your office?
Our office in Eilat is located in Lev Eilat.
Please call before coming to the office.
If you want to book a tour, then you can call us, and our representive in Eilat can meet you in your hotel.
You can also book the tour online in our website.
What are your working hours?
We work everyday between 10:00 and 22:00 Israel time (GMT+2). However, we have a call center available 24/7. If we’re not available, then please leave us a message, and we’ll return to you as soon as possible.
Will I get a confirmation after I booked my tour?
After you booked your tour, you will get an automatic confirmation email with the details of you order, and later you will also get another email with your order number.
Do you have insurance included in your tours?
Yes! We have a 3rd party insurance included to every tour in Israel, Jordan and Egypt. However, it’s always recommended to purchase additional personal insurance from your insurance company.